Harit Story Logo
Harit Story Gifts That Tell a Story
Handcrafted Authentic Treasures from Rural Indian Artisans
Customer Care & Support

How Can We Help You?

Have questions about your order, need artisan customization, or want help choosing sustainable gifts? Send a message directly to our dedicated support desk at ujjaini.harit@gmail.com.

Email Support

Official Helpdesk Inbox

ujjaini.harit@gmail.com

Direct Phone / WhatsApp

Mon - Sat, 10:00 AM - 7:00 PM IST

+91 8336941108

Registered Office

H/345, near Patuli, Block H, Garia, Kolkata, West Bengal 700094

Send Us a Direct Message

Fill out the form below. When you click Send, your message will be emailed directly to ujjaini.harit@gmail.com.

Your information is secure and used strictly to answer your customer inquiry.

Frequently Asked Questions

How long does delivery take?

Standard delivery takes 3-7 business days across India. Handcrafted custom pottery and personalized gift hampers may require 2-3 additional crafting days.

How are artisan items packaged for safe transit?

All fragile terracotta and ceramic items are protected with multi-layer transit wrap, honeycomb paper cushioning, and durable boxes to ensure zero transit damage.

What is your return or replacement policy?

If any handcrafted product arrives damaged during transit, simply message us here or email ujjaini.harit@gmail.com with a photo within 48 hours for an instant hassle-free replacement.

Can I order bulk gift hampers for weddings or corporate events?

Yes! We create bespoke curated artisan hampers customized with your personal branding or wedding stationery. Select "Gift Hampers & Bulk Corporate Gifting" in the subject above to get started.

Need Instant Assistance?

Click the live chat bubble at the bottom right of your screen to speak with our support representatives in real-time.